Privacy Policy

Effective Date: 02/09/2025

This Privacy Policy explains how Carson Screens (“we,” “us,” “our”) collects, uses, discloses, and protects your personal information when you use our website located at [insert domain].

1. Scope & Compliance

This policy applies to all users of our site. We comply with the Australian Privacy Act 1988 and the 13 Australian Privacy Principles (APPs).

2. What Information We Collect

  • Personal information: name, email, phone number, address, payment details (if you place an order).
  • Technical information: IP address, browser type, device information, site usage via cookies or analytics tools (e.g., Google Analytics).

3. How We Collect Information

  • Directly when you place an order, fill forms, or contact us.
  • Automatically via cookies, log files, and analytics tools.

4. Purpose of Collection

We use your information to:

  • Process orders, deliver products, and respond to enquiries.
  • Improve website functionality and user experience.
  • Send product updates or promotions (with your consent).
  • Prevent fraud, enforce our Terms, and comply with legal obligations.

5. Disclosure of Information

  • We do not sell personal information.
  • We may share information with service providers (e.g., payment processors, shipping companies) under strict confidentiality.
  • Disclosure may occur when required by law.

6. International Disclosure

Some processing might involve overseas service providers. Where applicable, we ensure adequate protections as required under Australian law.

7. Data Security & Retention

We employ reasonable security measures (e.g., secure servers, restricted access) to protect your data. We retain personal data only as long as needed for its intended purposes or as required by law.

8. Access, Correction & Complaints

You may:

  • Request access to or correction of your personal information at any time.
  • Lodge a complaint if you believe we have mishandled your personal information.
    We will respond in accordance with the APPs.

9. Changes to This Policy

We may update this policy periodically. The date at the top reflects the most recent version.

10. Contact Us

For privacy-related inquiries or requests, contact:

  • Email: enquiry@carsonscreens.com.au
  • Address: Unit 2, 68–72 Derby Street, Silverwater, NSW, Australia