FAQs
General
Yes. Our team can help you choose the right products for your home theatre, including projector screens, cinema seating, theatre cabinets and accessories. Contact us to discuss your room and requirements.
Yes. Tell us about your room, projector, viewing setup and what you’re looking to achieve, and our team can recommend suitable Carson products.
Contact our team to find out where you can view Carson products and available display models.
We can assist with installation options for home theatre products. Contact us with your location and project requirements for more information.
You can contact our team through the website for product advice, order assistance or after-sales support.
Projector Screens
The right screen depends on your projector, room lighting, viewing distance, installation type and preferred screen size. Our team can help you select the most suitable option.
Screen size depends on your viewing distance, room dimensions and projector setup. Check the specifications of each screen or contact us for help choosing the right size.
Different screen materials are designed for different lighting conditions and projector types. ALR and CLR materials help manage ambient or ceiling light, while standard materials are typically suited to controlled-light environments.
Not every screen is designed for an ultra-short-throw projector. Look for Carson screens specifically listed as UST compatible or contact us before purchasing.
Yes. Carson offers a range of screen types, including fixed-frame, motorised and other specialised screen solutions.
Yes. Send us your projector model and information about your room and lighting conditions, and we can help you narrow down the appropriate options.
Cinema Seating
Consider your available room width, number of seats, preferred configuration, upholstery and reclining features. Each Carson model has different dimensions and features.
Available configurations vary by model and may include individual seats and multi-seat arrangements. Check the individual product page for available options.
Space requirements vary between models. Always check the product dimensions and allow sufficient clearance for the recliner to fully extend.
Electric reclining models require access to a suitable power outlet. Check the individual product specifications for the features and power requirements of your chosen model.
Upholstery varies by model, including options such as leather, air leather and faux leather. Check each seating model for its specific material and finish.
Yes. Our team can help you compare the Bentley, Gold Class, Director, Premiere, Producer and other Carson seating options based on your room, budget and preferred features.
Theatre Cabinets
Mason and Madden offer different designs and proportions. Mason has a thicker, more substantial profile, while Madden has a slimmer profile. Check each collection for available sizes and specifications.
Carson theatre cabinets are available in multiple widths depending on the model. Available sizes are listed on each product page.
Consider your room width, screen size, projector or AV equipment and available wall space. Check the product dimensions carefully before ordering.
This depends on your projector and installation setup. Check your projector’s placement and throw requirements to ensure the cabinet position is suitable.
Yes. Contact us with your room dimensions, screen and equipment setup and we can help you determine which cabinet best suits your space.
Accessories
Carson offers home theatre accessories including projector mounts, tables and other products designed to complement your cinema setup.
Check the dimensions, weight capacity and compatibility information on the product page before purchasing. Contact us if you’re unsure.
Yes. Send us your projector model and installation requirements and our team can help you identify a suitable option.
Payment
Available payment methods are displayed during checkout.
If Afterpay is available for your order, it will appear as a payment option at checkout.
Available payment options and applicable terms will be displayed at checkout.
Prices displayed on our Australian website include GST unless otherwise stated.
Contact our team with your order details and we can assist with your invoice.
Orders
Once your order has been processed and dispatched, you’ll receive the relevant order and tracking information where available.
Contact us as soon as possible if you need to change or cancel an order. Once an order has been processed or dispatched, changes may not be possible.
Contact us with your order number and details of the missing item so our team can investigate.
Contact our support team with your order number, product details and information about the missing parts.
Backorder timeframes vary by product and availability. Contact us with your order details for the latest estimated timeframe.
Shipping & Delivery
Delivery availability depends on the product and destination. Enter your delivery details during checkout or contact us to confirm delivery options for your location.
Delivery costs vary depending on the product, order size and destination. Applicable shipping charges will be shown during checkout or confirmed with your order.
Delivery times vary depending on product availability, your location and the delivery method. Tracking information will be provided where available.
Large and bulky products may require specialised freight. Delivery arrangements and requirements can vary depending on the product and destination.
Backorder timeframes vary by product and availability. Contact us with your order details for the latest estimated timeframe.
Returns & Warranty
Returns and refunds are handled in accordance with our published returns policy and your rights under Australian Consumer Law.
Contact us as soon as possible with your order number, details of the issue and clear photos where relevant so our team can assist.
Contact our support team with your order details, product information and a description of the issue. We’ll advise you on the next steps.
Warranty coverage can vary by product. Refer to the applicable product or warranty information for details, or contact our team for assistance.